Refund policy

30-Day Return & Refund Policy

We want your first flight to be a good one. Every FoldFlyer order is covered for 30 days from the date it is delivered.

1. Damaged, defective, wrong or missing items

If your order arrives damaged, does not work as described, is the wrong item, or has parts missing, we will make it right at no cost to you: a free replacement or a full refund — your choice. You do not need to send anything back.

Just email us within 30 days of delivery with your order number and a photo or short video showing the problem. Most cases are solved within one business day.

2. Changed your mind

You can also return your order for any other reason within 30 days of delivery, as long as:

  • the kit is unused or only lightly tested, with all parts (power module, remote, battery, cable, landing gear, stand) included;
  • it is in its original packaging;
  • you email us first so we can send you the return address and instructions. Parcels sent back without contacting us first cannot be processed.

For change-of-mind returns, return shipping is paid by the customer. Once we receive and check the item, we refund the full price of the returned items to your original payment method.

3. What is not covered

  • Paper airframes. The paper plane is the part designed to take the crash ‚Äî just fold a new one.
  • Normal crash wear on propellers. Propellers are a consumable part, like tires on a bike. Spare propellers are available in our store.
  • Damage caused by water, opening the power module, using a different charger or battery, or flying in strong wind or near obstacles in a way the manual warns against.

If you are not sure whether something is covered, email us — we would rather help than say no.

4. Bundles and free gifts

If you return part of a bundle, the refund is based on the bundle price you paid for the items you keep and return. Free gifts do not need to be returned.

5. Refunds

Approved refunds are issued to your original payment method, usually within 2–5 business days. Your bank may take a few more days to show it on your statement.

6. Cancellations

You can cancel free of charge before your order ships. Email us as soon as possible — orders usually leave our warehouse within 1–3 business days. Once an order has shipped, the return terms above apply.

Questions

Email us any time at thinhmkt.2023@gmail.com. We reply within 24 business hours.